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Balboa Direct Privacy Policy
We're Committed To Guarding Your Confidential Information                            
(Policy Last Updated
December 16, 2019)

Privacy Policy Statement
This privacy policy applies to Balboa Water Group, a Delaware Corporation; Balboa Instruments, Inc., a California Corporation; HydroAir; HydroAir International; and GG Industries ("We," "Our", "Us"). This Privacy Policy explains how we collect, use and share the personal information that we gather on our websites www.balboawatergroup.com, www.balboawater.com, www.controlmyspa.com, www.balboadirect.com (the "sites"). By continuing to use our Sites, you agree to the terms of this Privacy Policy.


What types of personal information do we collect?
Information you give us.You may give us information by signing up for an account, making a purchase, signing up for an email newsletter, entering information through our online forms or surveys, or contacting us by phone or email for product information or customer service. The categories of information include:
  • Contact information, such as name, company name, email, address and telephone number
  • Payment information, such as bank account, credit card or debit card numbers
  • Commercial information, including records or products or services purchased, obtained or considered

Information we automatically collect. Like many website operators, we collect information that your browser sends whenever you visit our website.This includes Log Data, such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics, and whether you reached our page via a social media or email campaign. We collect this information in the aggregate and do not associate this information with any user or computer.

You can control cookies in your browser, to enable or disable them. Learn more in our Cookie Policy.

Information we collect from third parties. If you access our Sites through third parties (e.g., Facebook, Twitter, Instagram or Google), or if you share content from our Sites to a third party social media service, the third party service will send us certain information about if the third party service and your account settings allow such sharing. The information we receive will depend o the policies and your account settings with the third-party service.

How do we use personal information?
We use personal information as follows:
  • To provide you with the products and services on our site
  • To market our products and/or services to you
  • To analyze site usage and improve the services offered
  • For market research, project planning, troubleshooting problems
  • For detecting and protecting against error, fraud or other criminal activity


  • How do we share personal information?
    Affiliates and Service Providers. We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. For example, we use third-party vendors to help develop and manage our website and applications.

    Third Party links and websites. Our website may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

    Social Media. Our website may include social media buttons or widgets ("social media elements"). These social media elements may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media elements are governed by the privacy policy of the social media company providing the feature and/or widget.

    Disclosures Required by Law. We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal data in order to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety or protect the rights, property or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

    How do we respond to 'do not track' signals?
    Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.


    Your privacy choices
    California Privacy Rights

    If you are a California consumer, you have the following rights:
    • The right to know what personal information is being collected about you
    • The right to know whether your personal information is sold or disclosed and to whom
    • The right to say no to the sale of personal information
    • The right to access your personal information
    • The right, in certain circumstances, to delete the information you have provided to us.
    • The right to equal service and price, even if you exercise your privacy rights, unless the difference in service and/or price is reasonably related to the value provided to you by your personal information.


    • Request for information. California consumers have the right to request, up to twice in a 12- month period, that a business that collects personal information about the consumer disclose to the consumer the information listed below for the preceding 12 months. We have the right to request verification of your identity for all requests for information.

      1. The categories of personal information it has collected about that consumer.
      2. The categories of sources from which the personal information is collected.
      3. The business or commercial purpose for collecting or selling personal information.
      4. The categories of third parties with whom the business shares personal information.
      5. The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for reach third party to whom the personal information was sold.
      6. The categories of personal information that the business disclosed about the consumer for a business purpose
      7. The specific pieces of personal information it has collected about that consumer.


      To make such a request, please call us at the following number 714-384-0384 or contact us at Info@balboawater.com

      Do not sell my personal information.California consumers have the right to opt out of the sale of the consumer's personal information. At this time, we do not sell consumer's personal information to third parties.

      Third party marketing.California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties' direct marketing purposes. To make such a request, please contact us at Info@balboawater.com

      Nevada Privacy Rights.Do Not Sell my Personal Information. Nevada consumers have the right to opt out of the sale of the consumer's personal information. At this time, we do not sell consumer's personal information to third parties.

      Legal bases for processing (EEA individuals)
      If you are from the European Economic Area, our legal basis for collecting and using the Personal Information, we will process your personal data based on:


      • The performance of your contract or to enter into the contract and to take action on your requests. for example, the processing of your orders for products or services offered by us.
      • Our legitimate business interests. For example, fraud prevention, maintaining the security of our network and services, direct marketing and improvement of our services.
      • Compliance with a mandatory legal obligation. For example, accounting and tax requirements, which are subject to mandatory retention periods. We may also collect your personal information to record your requests to exercise your rights and to verify your identity for such requests.
      • Consent you provide where we do not rely on another legal basis. Consent may be withdrawn at any time.
      • In some limited cases, we may also have a legal obligation to collect personal information from you, in response to lawful requests by public authorities, including to meet law enforcement requirements, as described above in "How Do We Share Personal Information?"


      If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided in the "Contact Information" section.

      “EEA individuals' rights”


      If you are from the European Economic Area, you have the right, under certain circumstances, to:
      • Access your personal information;
      • Correct inaccurate personal information;
      • Request erasure of your personal information without undue delay;
      • Request the restricted processing of your personal information;
      • Request portability of the personal information that you have given us; and
      • To object to the processing of your personal information


      If you are an account holder, you may access features associated with your account such as "Edit Profile" and "My Account" to request access to your personal information and modify most information associated with your account.

      If you are from the European Economic Area, you also have the right o lodge a complaint with a supervisory authority, under certain circumstances.

      You may contact us at Info@balboawater.com for more information, or to exercise your rights.


      International Users
      Any data that you provide to us may be accessed, shared or processed by our offices, located in the United States, and service providers located in the United States and abroad, if such data transfer is necessary for the specific purpose for which you submitted your data (such as the provision of goods or services under a written contract). This may entail a transfer of your personal information across international borders, including, but not limited, transfers from within the European Economic Area (the "EEA") to the United States. The data protections standards may differ and be lower than the standards enforced in your jurisdiction. We maintain appropriate safeguards as required by applicable law for any personal information transferred internationally, and as required by applicable law, will seek your consent prior to such transfers.


      Changes to the Policy
      Balboa Water Group / Balboa Direct (balboadirect.com) will occasionally update this Privacy Policy. When we do, we will also revise the "last updated" date at the top of the Privacy Policy. Please routinely review this Privacy Policy to ensure that you are aware of the current terms of the Balboa Direct Privacy Policy. Agreeing to the terms of this policy are required for placing an order at this website.


      Children's Privacy
      This website is not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us at Info@balboawater.com If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.


      Cookie Policy
      To make our website and services work properly, and to provide tailored advertising, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, shopping cart, or other preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another. To learn more, please see our Cookie Policy.


      Change of Control
      Personal information may be transferred to a third party as a result of a sale, acquisition, merger reorganization or other change in control. If we sell, merge or transfer any part of the business, part of the sale may include your Personal Information.


      Policy changes
      We may change our privacy policy at any time. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. We encourage you to periodically review this Privacy Policy to ensure you are familiar with the most current version.


      Contacting Us
      If you have any questions regarding this or any other policy on this website, we ask that you contact us directly in writing via our Online Customer Service Request Form. A Customer Service Representative will respond to your request quickly and will provide you the information you request.



 

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