Product Technical Support
Help Me Replace A Part
Product Color Codes
Spa Panel Messages
Topside Panel Manuals
Common Spa Problems
System Cross Reference
Balboa Direct Customer Service
| Providing excellent customer service is the lifeblood of any business. At Balboa Direct we strive to provide you the products that you order in a timely manner that meets the expectations that we have provided you when you placed your order. Due to our high volume of sales, our customer service staff utilizes e-mail communication to communicate directly with our customers as opposed to telephone service. It allows us to cut down on time lost leaving voice mail, missed calls, and so forth. Instead, we are able to provide concise information via e-mail with pertinent links and additional information that you would otherwise need to write down and later use online nonetheless. Our staff makes every possible effort to respond to your inquiries within 1-2 business days during normal business hours. You may contact our customer service staff by either clicking on the CONTACT US link above in the menu or by CLICKING HERE.
Here are additional links here on our website that you should find useful:
Product Technical Support
Cannot Find A Product / Suggest A Product
Out Of Stock / Back Order Products
Replacement Part Reference
Download Section/Product Sales Brochures
Product Manuals / Instructions
Spa Panel Diagnostic / Error Messages
Become A Balboa Dealer/Distributor
Terms & Conditions
My Account / Login
Create An Account
Shopping Cart Help
View Your Shopping Cart
How much will the taxes be?
We collect sales tax on all orders for delivery in the following states: California, Oklahoma, and Washington. Sales tax is calculated at the time of checkout and applied to purchase items only. If you have a resale license, please register yourself via our Trades application process.
Protecting Your Credit Card Information:
You can access BalboaDirect.com Sites and browse without disclosing any personal data. To make a purchase, it is necessary that you register with us and provide personal information so we may process your order.
We currently accept VISA, MasterCard, and American Express (AMEX) credit cards.
The minimum amount required to place an order on Balboa Direct is $15.00.
The order form we provide for you to use requests certain information. When you place an order, we will collect certain personal information, such as your shipping and e-mail addresses, and certain financial information, such as your credit card number, and we will place that information on a secured server. Your address and personal information is used to send orders and information about us to you and to contact you when necessary. Your financial information is used for billing purposes. All credit card information is hidden, so that, for example, even you will not see your entire credit card number if you attempt to access it. Personal data that you enter (for instance, address and credit card information) is transmitted to our Sites in a secure manner using a Security Certificate provided by the leading internet security firm, Verisign* and the most widely used security protocol, SSL (Secured Socket Layer). *Verisign, is the leading provider of Public Key Infrastructure (PKI) and digital certificate solutions used by websites and consumers to conduct secure communications and transactions over the internet and private networks. Be sure that you are ordering in a Secure Mode: When your browser is in a secure mode, you will notice an unbroken key or lock at the bottom left corner of the page.