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    Help Me Replace A Part
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Contact Balboa Direct
At Balboa Direct, our Customer Service staff believes that good communication is the key to success. As a manufacturer of thousands of products, we understand that there are often questions about our products. The form below is designed to route general questions to our staff, requests for information on purchasing products, questions about your existing Balboa Direct order that you have not found answers to in our Order History section, or if you are having overall problems accessing anything here on our website. Many other questions can be answered by accessing any of the following pages below:

Additional Resources That May Answer Your Questions

Balboa Product Information / Sales Sheets
Balboa Product Color Codes

Obtaining a Return Merchandise Authorization Number (RMA) Number
Questions/Concerns Regarding a Warranty Return


Having Trouble Finding A Product?
Please visit our Cannot Find A Product page for information on how to contact us if you are looking for a product that you cannot find on our website.  Please do not fill out the form below if you are having trouble finding a product. 

Technical Support Questions
If you need answers to questions about the support of your product or anything technically related, please do not fill out the form below. Balboa Direct does NOT provide technical support to the consumer for any products that are sold on this website. If you need assistance in locating a professional to help you install or repair your product, you can refer to the Association of Pool & Spa Professionals (APSP) Website, where they have a directory of industry professionals that you can hire to assist you.


Product Manuals
Product Frequently Asked Questions (FAQ)
Replacement Pump Cross Reference
System Replacement Part Cross Reference
System Board Chipset Cross Reference
Topside Panel Reference Guides (ML/VS/GS Series)
Common Spa Panel Messages


Otherwise, please fill out the form below and a Customer Service Representative will answer your question or request as quickly as possible (within 24-48 hours).

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Order Number (If Applicable)
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