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Balboa Direct Online Chat

Balboa Direct Live Chat

Welcome to Balboa Direct Live Support. If you have product related questions or need help with technical issues related to your bath or spa, we are here to help. Our sales and support staff are online to serve you during normal business hours Monday through Friday.

How does it work?

Click on the chat button below and you will be immediately connected with one of our support representatives after you fill out a brief form, providing some very basic information about yourself, along with the reason for your request. It is important that you provide the correct reason for your request so that you are connected with the appropriate support representative. The options are as follows:

General Customer Service Request:
Select this option if you have general customer service questions such as questions related to contacting our company via telephone, our address, help with the Balboa website, questions about your existing order, setting up an account or becoming a Balboa dealer, and other non-technical related questions.

Product Related Questions:
You should select this option if you have specific questions regarding our products such as finding a product on our website, you would like sales materials on a product line, or any other questions in general about products that are of a non-technical nature.

Technical Support Request:
Select this option if you have questions of a technical nature. Our staff will makes every attempt to assist you via chat regarding your Balboa product. Please understand that if you are a consumer, we are limited as to what we can recommend that you do without the assistance and help of a licensed spa technician. Improper installation or repair of any spa product could result in serious injury or death.

Click on the botton below to start a chat session with one of our support representatives. If our representatives are not available, the button below will say that we are currently OFFLINE. If we are currently offline, you will be able to leave us a detailed message and a representative will get back with you within 24-48 hours during normal business hours.

Additional Resources:
Balboa Direct Technical Support Request
Contact Balboa Direct Customer Service

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