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Product Information Request

If you have product related questions about Balboa Water Group products you have purchased, or are considering purchasing here on Balboa Direct, please complete the form below and an experienced Balboa Customer Support Representative will review your questions and provide you a written answer within 24-48 hours.

If you are looking for a particular product replacement or other related question, please provide that information as well.  Please be as specific as possible with your questions so that the technician has a clear picture of what problem you are having so that he can address your specific needs.  Please Note: We do not currently offer phone support for any products sold through the Balboa Direct website.

Any product related questions will need to be asked through this form. If you have technical support or installation questions regarding your Balboa Water Group product we HIGHLY RECOMMEND that you hire a licensed industry professional to assist you with your needs. Balboa Direct representatives cannot provide answers to technical questions regarding your product. You can find an industry professional through The Association of Pool & Spa Professionals website.

If you are a industry professional or certified technician, Balboa Water Group offers telephone support to answer your technical questions. You will be required to provide information about your company and/or Balboa account number when contacting their Customer Support staff. You can contact Balboa Water Group at 714-384-0384, Monday through Friday, 8:00am to 5:00pm, excluding major holidays.

You may also find additional information through the following links on our website:

Frequently Asked Questions
Product Manuals / Instructions
Product Sales Information Sheets
Replacement Part Cross Reference Charts
Common Balboa Spa Panel Messages

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